opened mail stats show "0"

[sturmey]

we are using the openemm VM and have forwarded the ports from our router to the VM. The trackable links show statistics for clickthroughs, and any testing we've done internally and externally seem to show emails going out and links working.

I've set the mailing to measuer open rate at bottom of the email. I've gone into the source code of the email and found the gif that is used for measuring the open rate and opened it in a browser window. I confirmed that the gif was opened in my browser, but the open rate still shows "0".

Is there something that we have to do in the setup to allow OpenEMM to measuer the email open rate?

[maschoff]

Just to make sure I understand it correctly: You use the VMX version of OpenEMM 5.4.0 and link clicks are visible in the statistics but mail openings are not?

[sturmey]

yeah, I think that sums it up. I've opened the email source from one of the test emails, and I can put the link in a browser without any errors, but it doesn't register the hit.

now 5-6 days later, there are a few hits showing up, but I know that some of the hits aren't being counted since we had some feedback from a few recipients asking us to remove them.

(yes we're figuring out how to automate that with this program.. baby steps )

[maschoff]

Just to make sure that you know:

If the e-mail client of the recipient uses an image blocker or the recipient views only the text version of an e-mail it is not possible to count the opening.

[sturmey]

It looks like that may be the issue. Too bad really, we were hoping for more information about our recipients, but it seems that too many corporate email systems block pictures and html based email. It seems we're going backward.

After more reading and playing with the system, it looks like we'll still be able to do some powerful things.

[samson]

I got the same probelm: In the statistic, everything show up except the Open Mail which show 0. I used OpemEmm 6.1 on Linux platform. Any suggestioj to fix? Thanks.

[maschoff]

I suggest a test mail to check if opened emails are tracked at all:

1. Set up a test mail (do not forget to set "measure open rate" in the mailing tab)
2. Send out the HTML version of your test mail
3. Enable images in your email client
4. Open the test mail
5. Check if the HTML code of your mail contains a 1-pixel-gif like

Code: Select all

<img src="http://www.openemm.org:8080/g.html?uid=1.2h.1.8.lz58n8gi8g" alt="" border="0" height="1" width="1">

6. Check in tab "statistics" the number of opened mails