OpenEMM Support

jay0316 · Joined: 14 Aug 2008 Posts: 4

Our IT department noticed that openemm was trying to connect to the following address: mail-mx-1.tiscali.it . It was being blocked by our spam filter, but he gave it permission to connect.

I looked up the tiscali.it address and then found tiscali.com.

Is this a safe site to connect to? I noticed Tiscali is a customer of openemm and I didn't know why openemm would need to connect to their site?

I would appreciate it if anyone could give me more information.

Thanks!

ma · Posted: Mon Aug 18, 2008 6:45 pm Post subject:

You probably want so send e-mails to recipients with Tiscali e-mail addresses.
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The OpenEMM Team

jay0316 · Joined: 14 Aug 2008 Posts: 4

Actually, none of our recipients have that email address. OpenEMM hit our blocker software 30 - 40,000 times trying to connect to that address and generated and equivalent number of emails from the blocker software that our IT department had to sift through for over an hour to clean up.

ma · Posted: Tue Aug 19, 2008 1:18 pm Post subject: no Tiscali

You can search the complete source code of OpenEMM and will not find any reference to "tiscali". Your problem is unrelated to OpenEMM.
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The OpenEMM Team

jay0316 · Joined: 14 Aug 2008 Posts: 4

-ma
Tiscali may not appear in your source code, but they appear on your website! That is a really rare coincidence that their email address would just up and pop up in our system. I only have 5 recipients in my email list and they consist of 2 of our employee addresses and 3 of my own outside email accounts. All those addresses are being used for testing purposes. We haven't even sent our first mass mailing yet.

Yet, as of right now I can't even send one email because I have 29,962 emails in openemm's queue folder!! Where did all of those email addresses come from if I only have 5!? It says the queue is full and won't send any others. They are all trying to go to addresses that are completely unrelated to our company. Clearly SPAM. One of the subjects reads: "International Pharmacy ! Get the best meds here!"

I see that as a serious issue. If we didn’t have a firewall, what would stop them emails from continuously being generated and sent out?

I really don't care whose problem it is. I really want to use this software, and I have to find a solution to deal with this issue in order to do so. So, rather than pointing out how it’s some how our fault and can no way be related to your software, how bout a few helpful suggestions as to what we might look for.