OpenEMM Support

RafalMW · Joined: 19 Oct 2007 Posts: 1

Hello,

I have installed opencms and everything works perfectly, but ...
when I create mailing and send it then it doesn't send any emails.

If I click "Send test mails to the administrators" or "Send test mails to the test recipients" then it works !

But when I start mailing then it doesn't send anything.
On screen there is: Generated E-Mails: 3
Sent E-Mails: 0

I coudn't find any errors in logs.
I know that description of my problem is not enough. I'm new in openemm so I have no idea what could it be.

Maybe there were similar problems and there is "standard" solution ?

Do you have any ideas ?

with best regards,
Rafal

eleassarathelas · Joined: 11 Sep 2007 Posts: 14 Location: Santiago, Chile

You should check whether you can relay from the machine (I suggest you do test telnet on port 25), that as a first step towards sending emails to check envoys and bouncing again must give permission to log on the following lines --- File: / etc/cron.weekly/sysklogd---
Change the line:
Savelog adm-m 640-g-c-u root $ 4 LOG> / dev / null
To:
Savelog adm-m 644-g-c-u root $ 4 LOG> / dev / null
--- File: / etc/cron.weekly/sysklogd---
With that should suffice

Atte.

Peter Santis
Santiago de Chile

m0rpheu5 · Joined: 21 Dec 2007 Posts: 3

i´m with the same problem, did you fix the problem, what could be?

petz · Joined: 15 Jan 2008 Posts: 3

Hi,

I am having the exact same Problem here with both:
OpenEMM-5.3.1c-1.i386.rpm
and
OpenEMM-5.3.2-2.i386.rpm

The difference is, under 5.3.1c sending mails actually works!
With 5.3.2-2 sending mails doesn't work!

I am running OpenEMM on CentOS 5.

Error in maillog

harfst · Joined: 11 Jan 2008 Posts: 18

-OPidFile=$BASE/var/run/sendmail-openemm-queue.pid

That's a passthru option to sendmail. I found that my version of sendmail doesn't have that option.

I modified the script to do a ps to find the pid after it started and write it out to the file.

seilemat · Joined: 03 Mar 2008 Posts: 2

Did anybody figure out a solution?
I have exactly the same problem.

I work with OpenSuSE 10.3 (AppArmor is not installed).

Thanks,
Mathias

chill · Joined: 13 Feb 2008 Posts: 6

I got following error while trying to send mail

Unable to rename temp.file C:\OpenEMM\var\spool\QUEUE\.xmlgen.004436 to qf00000A0000000002A (m), try old fashion link/unlink
Unable to write output for receiver 42 in C:\OpenEMM\var\spool\META\AgnMail=D20080307135156=1=10=3C00000042=liaMngA.xml.gz
...

Atm not 1 mail was send not to admin- or test-user and not to any other user
its the double opt in mail yesterday everithing was working
but after a reboot nothing.

Thanks a lot hope for some easy solution Very Happy

seilemat · Joined: 03 Mar 2008 Posts: 2

After I didn't see any chance to solve the problem on the SuSE system, I decided to switch to Ubuntu 7.10-server.

Now I don't have any troubles anymore. Anything works fine Wink

ma · Posted: Wed Mar 12, 2008 1:37 pm Post subject:

However, it is a pity that OpenEMM causes problems with OpenSuse. Since we only use Red Hat and CentOS it would be great if someone from the Suse camp could offer some insights. (I guess it is a problem with Suse's special sendmail configuration.)
_________________
The OpenEMM Team

christian.lang · Joined: 19 Apr 2007 Posts: 30

Following Results with OpenEMM 5.4 on a running OpenSUSE 10 with latest updates. No problems with OpenEMM 5.3.1 before.

According to mailgun and pickdist Logfiles everything is fine:

mailgun:
[13.03.2008 00:23:14] DEBUG/execute/(2/5/97/370): Successful end

pickdist:
[13.03.2008 00:23:39] 4985 INFO/block: Unpacking /home/openemm/var/spool/META/AgnMail=D20080313002314=2=97=002=liaMngA.xml.gz

The Mailing was sent after some minutes (and arrived) and the QUEUE was empty. BUT: Status Information in Send Mailing still says that 6 were produced but 0 sent.

I wonder if it could have something to do with
openemm 5049 84.0 0.4 8464 4764 pts/1 R 00:07 18:39 python /home/openemm/bin/scripts/slrtscn.py
which consumes all available CPU ?

christian.lang · Joined: 19 Apr 2007 Posts: 30

I rolled my Installation back to the 5.3.1 Source for the moment...

If i can somehow help to find out hints to resolve this issue please let me know - unfortunately i don't have too much know-how regarding python ...

ma · Posted: Thu Mar 13, 2008 8:33 am Post subject:

slrtscn.py is our "syslog realtime scanner" which analyzes log files for sent mails and bounces and writes information to files to be processed by update.py. If slrtscan.py is very busy this could mean that is has to handle a lot of bounces.
_________________
The OpenEMM Team

christian.lang · Joined: 19 Apr 2007 Posts: 30

christian.lang · Joined: 19 Apr 2007 Posts: 30

Hello,

I have switched once more to 5.4.0 and tried the same again.
slrtscan now seams to work properly, i cleaned up the maillog File - maybe the script parsed it again when i tried yesterday.

OpenEMM now also shows me that 6 Mails were generated and sent - so now it seems to work properly.

I do not know what the reason really was... the point is that i now started with an empty Maillog File whereas yesterday only all OpenEMM Mailinglogs were cleared because of the fresh OpenEMM Installation.
I think that OpenEMM reparsed the maillog File for some reason which caused the high cpu Usage. Could that be possible?

best regards

Christian

ma · Posted: Thu Mar 13, 2008 11:52 am Post subject:

Our specialist (ud) for this script is on vacation until Eastern. Since this seems to be no case of urgency I will not call him back to the office. Wink

_________________
The OpenEMM Team